HVAC Guarantees

Factory Authorized Dealers

Done. Right. Guaranteed.

Three powerful words that define what it means to be recognized as a Carrier® Factory Authorized Dealer—and what you should expect from your experience as one of their customers.

Done.

Carrier Factory Authorized Dealers have earned their distinction—it’s not “given” to them. And it’s not about what they are, but what they’ve done and continue to do: they go to work and get the job done.

Expertly.

Factory Authorized Dealers must perform to rigorous national standards consistently and continually in order to qualify for factory endorsement. Additionally, they participate in extensive factory training on technical aspects of equipment installation, maintenance, and repair.

Efficiently.

Factory Authorized Dealers send their sales representatives to Carrier University. Here, they learn to efficiently identify and recommend solutions that provide excellent comfort and value specific to your needs, while incorporating Carrier products that are energy efficient, reliable, quiet, and environmentally sound.

Professionally.

Factory Authorized Dealers adhere to a long list of sound business practices, such as maintaining all required local licenses, having appropriate insurance and liability coverage, and fulfilling warranty obligations in a timely manner.

Right.

Carrier Factory Authorized Dealers take pride in doing the job right…and it’s this performance that we recognize. At Carrier Corporation, we know that how you ultimately feel (in your home and about the Carrier brand equipment) has a lot to do with the dealer’s performance. That’s why we evaluate not only how well they can take care of your home comfort system, but also how well they take care of you as a customer. You’ll benefit from work that is done…

Right technically.

Factory Authorized Dealers employ NATE-certified technicians who have passed a stringent set of core and specialty exams to ensure their technical competency. They also receive ongoing training specific to Carrier technology and products.

With the right parts.

Strictly adhering to Carrier installation and service procedures, they use genuine Carrier Factory Authorized parts whenever possible to ensure that your system performs as promised, preserving its original efficiency and sound levels.

Right for the environment.

Factory Authorized Dealers are also certified by the Environmental Protection Agency for proper refrigerant handling.

Right by you.

Committed to the utmost in integrity and professional service, Carrier Factory Authorized Dealers actively solicit and respond to customer feedback to maintain an exemplary satisfaction score in a Carrier-approved customer satisfaction program.

Guaranteed.

Your Carrier Factory Authorized Dealer has met Carrier’s rigid criteria and close scrutiny for the quality of their products, knowledge and service. We are so confident that you will be comfortable—not only with your Carrier heating and cooling products, but with your Carrier Factory Authorized Dealer—that we back it up in writing with a 100% satisfaction guarantee: If, for any reason, you are dissatisfied with your Carrier equipment within one year of the installation date, your Carrier Factory Authorized dealer will correct the problem or remove the equipment and refund your purchase price. Ask your Dealer for a copy of the guarantee for details and limitations.

The fact that you’re either already working with—or considering working with—a Carrier Factory Authorized Dealer says that you demand superior quality and you expect excellent service. Period. Well, you’re in the right place, because so do we. Carrier Factory Authorized Dealers: Done. Right. Guaranteed.

The Comfort24-7 “Comfort Promise”

The 100% Comfort Guarantee covers everything we do before, during and after any sale or service. Our Comfort Promise explains the our customer service standards and policies – the little things that mean a lot like wearing booties to keep you home clean and drug testing and background checking all in home employees for your peace of mind. Our 100% comfort Guarantee also covers all Repair & Maintenance and Installation work.

100% Money-Back Satisfaction Guarantee

Two-year, warranty on new installations. One year on repair or maintenance services. We guarantee that you’ll be comfortable every step of the way, or we’ll refund your money.

Top-Notch Technicians

Our experienced network of Comfort24-7 Providers are Factory Authorized by Carrier or Bryant to meet strict training and customer service standards. That includes NATE certification (North American Technician Excellence) – the leading industry certification program for heating and air conditioning technicians.

Your Safety is our Top Priority

All Comfort24-7 Providers are fully licensed and insured for your protection. Plus all in-home sales and technical professionals are drug- screened and background checked and present identification at the door.

We Take Your Time Seriously

We do our best to estimate arrival times however service schedules can fluctuate based how long each service call takes. Nevertheless, you’ll never have to wait at home for a technician or salesperson to arrive. Simply provide the best phone number and we’ll call or text with updates on our arrival time.

We Respect Your Home

From wearing booties to using floor protection to cleaning up after ourselves, we’ll protect your home and leave it exactly as we entered it… just more comfortable.

You Will Always be “In The Know”

Feel free to watch, question and comment to our sales staff and technicians, who will always explain the work and available options to you as clearly as possible and no work will be completed without your authorization.

We Respect the Environment

We safely reclaim and recycle all evacuated refrigerant and old equipment. Plus, every new Carrier and Bryant air conditioning system uses environmentally safe Puron® Refrigerant (Unless customer specifically requests R-22-based system).